Shipping policy
SHIPPING POLICY – OFF-GRID
Delivery time is an estimate and is counted from the date the shipment is sent, not from the order date. It may take longer than expected due to invalid address, customs processing, or other reasons.
Please submit a claim within 3 months after the shipment has been sent if the package does not arrive on time. Note that late claims may not be accepted.
HOLIDAY DELAYS: Please note that shipping companies receive a large volume of orders during the holiday season. Unfortunately, some orders may experience delayed delivery times. Do not hesitate to contact our customer service if your order is more than 4 business days late compared to the expected delivery date. We appreciate your patience and understanding.
PROCESSING TIME: We understand you are eager to receive your order – and so are we! However, please allow 1–2 business days for our team to process your order after payment is confirmed. Each order is handpicked by one of our amazing warehouse staff and undergoes a quality check. All items are packed, placed in a box, and put into a shipping envelope before their journey to you.
During sales and holiday periods, handling may take up to 5 business days before the shipment is sent.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number in your inbox. If you do not receive this email, first check your spam folder or visit our FAQ for more help.
Some orders may require additional information about the address or payment. Please check your inbox for any follow-up emails so your order can be processed without delay.
SHIPPING: The average delivery time for standard shipping is 4–7 business days.
SHIPPING RATES: When we do not offer free shipping, we apply competitive shipping rates based on the order's weight, size, and destination. We do not profit from shipping fees – what you pay corresponds to the actual shipping cost including packaging and handling.
To see your shipping cost, simply add the items to your cart and enter your delivery address at checkout. The exact shipping fee will be shown before you complete your order.
If you have any questions or concerns about shipping costs, please feel free to contact us at support@offgridnordic.com
CUSTOMS, TAXES, AND FEES: Customs duties, taxes, and import fees are the customer's responsibility. These are charged by local customs authorities and vary between countries.
We do not cover these additional fees, and they are not refunded if a package is returned due to unpaid customs duties. We cannot estimate these fees in advance.
DELAYED PACKAGE: We work with reliable shipping companies and strive to deliver within the promised time. However, we are not responsible for delays caused by weather, incorrect address information, or other circumstances with the shipping company beyond our control.
If your package is lost, missing, or shows no delivery confirmation, we will arrange a new delivery. If tracking shows the package was delivered, an investigation will be initiated before any refund or replacement is issued.
For assistance with damaged or missing packages, contact us with your order number at: support@offgridnordic.com
WARRANTY POLICY – OFF-GRID
Shoulder bags: 60-day warranty from the date of purchase against defects in materials and workmanship under normal use. The warranty covers defects due to faulty materials or workmanship under normal use.
Exclusions: This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, natural disasters, or negligence. Consumables and accessories may also be excluded.
Claims process: Submit proof of purchase and contact support@offgridnordic.com We may request additional information or proof to validate your case.
SHIPPING AND CUSTOMS FEES – IMPORTANT INFORMATION
We offer free shipping, but please note that products are shipped from Sweden.
Customs fees, taxes, and handling charges: Orders may be subject to additional customs fees and taxes upon arrival depending on the destination country. These are not charged by OFF-GRID and are not included in your payment to us.
VAT and handling fees:
VAT (value-added tax): Local tax on imported goods.
Customs handling fee: Administrative charge imposed by customs authorities or postal services.
We recommend contacting your local customs authority for exact fees.
SPECIAL SHIPPING TERMS FOR NORWAY
Customs fees included: All applicable customs fees are included in the product price. Norwegian customers pay no additional customs fees upon delivery.
Compliance: OFF-GRID complies with all relevant Norwegian laws and holds valid registrations for import and sales.
Shipping costs: Although customs fees are included, standard shipping charges may still apply based on size, weight, and destination within Norway.
Customer inquiries: Contact our team at support@offgridnordic.com for questions about deliveries to Norway.
Policy changes: OFF-GRID reserves the right to update this policy in response to changes in legislation or business operations.
By placing an order with OFF-GRID for delivery within Norway, you agree to the above terms.
