Everything you need to know
We’re here to help. Here you’ll find answers to the most frequently asked questions about our products, deliveries, and service. Do you have a question that isn’t answered here? Please feel free to contact us - we’ll respond quickly and be happy to help.
The easiest way to reach us is by email or the form on our "Contact us" page. We’re open every day and reply within 24 hours.
OFF-GRID is a Nordic brand. We sell online and deliver throughout the Nordic countries and Europe.
Free shipping on all orders. We ship worldwide – within the EU, delivery takes 5–13 business days. All shipping is trackable, and you get 60-day returns.
Yes, you get 60-day returns. Feel free to try the product in the meantime – if it's not right, just send it back. Contact us via the contact page to start a return.
We accept the most common payment methods, including cards, Swish, and Klarna.
When your order is shipped, you will receive an email with tracking information. Contact us if you have not received anything after 3 business days.
Regular 1 L fits the essentials – wallet, keys and phone. Large 1.6 L gives you more room for things like a power bank and sunglasses. Not sure? Go for Large.
Sling Bag 01 comes in Midnight (black), Sand (beige), Navy (dark blue) and Olive Green (olive green).
It depends on where you live. Within the EU, delivery takes 5–13 business days, to the UK 6–9, to the USA 6–12, to Australia 8–14 and to the rest of the world 5–20 business days. All shipping is trackable, and you’ll find the delivery details in your confirmation email.
You can contact us via our contact page! We’re happy to help.
