Refund policy

REFUND POLICY

At OFF-GRID, we want you to be completely satisfied with your purchase. If something isn’t right, our team is here to help you quickly and professionally.

60-DAY SATISFACTION GUARANTEE: You have 60 days from the date you received your order to request a refund or replacement. Please provide your order number so we can assist you faster.

WHAT IS COVERED

We are happy to assist you if:

• Your item arrived damaged
• You received the wrong item
• You experienced a quality issue
• You changed your mind or ordered the wrong model/size

WHAT WE MAY REQUEST

 To help our quality team improve future products, we may ask for a quick photo of:

• Damages
• Incorrect item
• Quality issues

It helps us improve and avoid future issues.

REFUND PROCESSING

Once your refund is processed, the amount will be returned to your original payment method. Processing time:

• Credit/Debit Card: 3–10 business days
• PayPal / Shop Pay / Klarna: Often faster

REPLACEMENT ITEMS

If you prefer a replacement item, we will send it at no extra cost.

RETURN SHIPPING

If a return is necessary, our team will provide you with further instructions.

2 YEAR WARRANTY All products from OFF-GRID come with a 2-year warranty covering manufacturing defects. Just include your original proof of purchase.

HOW TO REQUEST A REFUND OR REPLACEMENT

Email us at support@offgridnordic.com With your order number and a brief description of the issue, we will get back to you shortly.